Shipping policy

Recharged Computing · Last updated 31 August 2026

THE SHORT VERSION

Every order ships within 14 days. Most ship within 2–3 business days the 14-day figure is our outer limit, not our target, and we'll tell you the moment anything is going to take longer than that.

Nothing ships until it has passed its bench tests. That occasionally costs a day. We think it's the right trade, and it's the reason you're buying from us.

PROCESSING TIME

We ship all orders within 14 days of the day you place your order. In practice:

The clock starts the day you order, not the day we get round to it weekends and holidays included. Your contract with us forms when your payment clears; the shipping confirmation email is notice that your order is on its way, not the moment we accept it.

Why a build takes longer. A complete system gets tested as a system, not just as a pile of tested parts: burn-in, thermal validation under sustained load, a clean operating system install, and a benchmark run at the resolution the build is sold for. That work is the product.

SHIPPING METHODS AND COST

Shipping options and live rates are shown at checkout before you pay. We ship within the United States via USPS, UPS, and FedEx, choosing the carrier by package weight, declared value, and destination.

Tracking is provided on every shipment, emailed as soon as the label is created.
Signature on delivery is required for orders over $400, at no extra cost to you. This protects both of us on high-value hardware and is not optional.
Insurance is carried on every shipment for the full purchase price. You are not charged separately for it and you don't need to add anything at checkout.

We do not currently ship outside the United States.

HOW WE PACK

Hardware gets packed the way hardware should be packed:

Bare components travel in anti-static bags, always. Every board, card, and module.
GPUs and other heavy cards are supported so they cannot flex or shift in transit.
Complete builds ship with the GPU removed and packed separately unless it is supported by a bracket, and with internal foam bracing.
Original manufacturer boxes are used where we have them. Where we don't, we use new double-wall cartons — never a reused box that's been through the system twice.

Every parcel includes a printed **Bench Report** for the item: its test date, serial number, results, and disclosures. It doubles as your receipt. Keep it — it's what a future buyer will want to see if you resell the part.

IF WE CAN'T SHIP ON TIME

This section reflects your rights under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

If we cannot ship your order within the 14-day window, we will notify you promptly by email. That notice will always contain:

1. A revised shipping date, or a clear statement that we cannot give one;
2. Notice that you may cancel the order and receive a full refund; and
3. A free and straightforward way to cancel — reply to the notice, email
service@rechargedcomputing.com, or call 269-263-9322.

What happens next depends on the length of the delay:

Delays of 30 days or less. If you don't respond to our notice, we'll treat that as your agreement to wait and ship as soon as we can. You can still cancel any time before the item ships.
Delays of more than 30 days. We will cancel your order and refund you automatically unless you tell us affirmatively that you'd like to wait. Silence cancels the order. You never have to chase us for that refund.

If we determine we can't fulfil an order at all — the item failed a re-test, was damaged in storage, or was oversold — we cancel and refund it immediately without waiting for you to ask.

Refund timing on a cancelled order

Your bank controls how quickly the credit appears on your statement typically 3–10 business days after we send it. That part is outside our control, but the refund leaves us inside the windows above.

LOST, DELAYED, OR DAMAGED IN TRANSIT

Damaged on arrival. This covers physical damage to the parcel or the item — a crushed
box, a cracked shroud, a bent bracket. Photograph the packaging before you finish unpacking, then email service@rechargedcomputing.com within 5 days of delivery with the photos. The short window exists only because carrier claims have their own deadlines.

We handle the carrier claim ourselves — you are not asked to file it, chase it, or wait for
it to resolve. You choose a full refund or a replacement, we act on that immediately, and we settle with the carrier separately on our own time.

A functional fault you discover later is not affected by this. If the item looks fine but
doesn't work, you have the full 30 days under section 3 of the
Returns and Refunds Policy.

Lost in transit. If tracking hasn't updated for 7 consecutive days, or shows delivered
when nothing arrived, contact us. We'll open a carrier trace. If the parcel isn't located
within 10 business days of opening that trace, we replace or refund it.

Wrong address. If a parcel is returned to us because the address given at checkout was incomplete or incorrect, we'll contact you and reship at no charge for the first attempt. If a second attempt is needed for the same reason, we'll ask you to cover that shipping cost. If you'd rather not reship at all, tell us and we'll refund the item price in full — you are not stuck paying for a parcel you can't receive.

Please check your address at checkout — for a signature-required parcel, an address you can actually receive at during business hours matters.

ORDER CHANGES AND CANCELLATION

You may change or cancel any order at no cost before it ships. Email service@rechargedcomputing.com or call 269-263-9322 and we'll take care of it. Because dispatch can happen within a day, contact us as soon as you know.

Once an order has shipped, it falls under our
Returns and Refunds Policy instead.

QUESTIONS

service@rechargedcomputing.com · (269) 263-9322
Recharged Computing, 1325 Sunnyfield Road, Sturgis MI, 49091

We answer email on business days, usually same-day.

Shipping policy

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